Quote:
Originally Posted by Masque
Not really viable as one is an ISP and the other is a Mobile phone company, even BT would not be so stupid as to combine the broadband and mobile phone support.
It would cause issues with accounts and the support you receive as we will use different systems.
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Yes this is true, when o2 BB started we had to transfer people from the mobile side to the BB side as we were not able to access their details.
But just before i left the mobile cust service were able to verify the customer ( as the customers who had a mobile contract got cheap deals on BB so we had to verify them and pass them through to the BB support team ). As we were not trained to deal with the BB, BUSINESS OR PAY AND GO side of it and had to transfer as we were not able to deal with them.