Quote:
Originally Posted by servius7
Yes and you are right they are separate operations but as OFFCOM stated, it would be better that they have completely separate websites. Second that they do not ask for VMedia account numbers to verify you as a customer. Because this lends VMedia customers to assume they are a single entity. Very deceiving in their approach and nice they are but nice does not make efficient now does it.
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We would not ask for Virginmedia account details if you rang in with a Virgin Mobile query as the is no requirement or point in asking for those details we would just transfer you to them.
We do have separate websites to both Virgin Mobile and Virgin Media Business they are only linked to via the main website..
We could go down the route of asking you to hang up and redial the correct number which we could provide but we always offer to transfer you to them as that then makes it a single call for you.