[Chrysalis]

Originally Posted by Masque

You get the equipment that the engineer issues you with as what he provides is more than capable of running at the speed you have been installed with if you fail to accept that then call Customer Relations and ask them to disconnect and then you can say goodbye.

Wow nice attitude... not.

From what i read the superhub isnt fit for purpose out of the box people having to disable the flood protection to get a useable net connection for a start.

A customer has a right to refuse equipment if doesnt work as they like, at that point VM can of choose to not do business with them but we all know how VM works, they will do whatever they can to keep customers.