Quote:
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Originally Posted by gary_580
But there are a lot of people think they should get somethnig for nothing. New customers are locking in for a year but the existing customers that want the discount might not be so keen to lock in for another year and often forget that a new customer will have this added constraint.
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Agreed (again!)
If ntl were proactive in this area, they would be ensuring that their staff also inform customers of this.
Customer-
"My mates just signed up today for ntl BB/TV/whatever, & he's only paying "X" per month, & that is "XX" more than I'm paying for the same product (& have been for "X" years"), & I could also get what I am getting now from different suppliers for less money too"
ntl CSR-
"We don't want to lose your business Sir/Madam, & would be able to offer you a reduced rate to prevent that happening, would you be interested in paying "X" pounds per month in return for the same 12 month contract?"
It all comes down to very basic customer care, & it's not rocket science.
Those ntl staff that treat ntl's customers this way should be found & sacked IMO.