Quote:
Originally Posted by trickytree
I'm one of those also but if that charge comes on before the announcement of the new package I will be making contact again as it was in place to give them time to come up with a new package/deal
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Please check your bill for this month as I did not receive the £7 discount for this month
A quick call to Customer services sorted that out and they credited it back immediately by changing the direct debit request for this month.
Sent an email to Diane, received a reply back from Heather saying that as they had not yet finalised the new VIP packages would I like the sales department to ring me so that I could sort it out before next month, replied saying yes please but still waiting.