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Originally Posted by andyl
I recently complained to CS about the reliability (or lack of) of the email system and was utterly dumbfounded at the attitude of the advisor. When she was somewhat curt and abrupt with me I sarcastically asked if that was how the NTL CS training taught her to respond. She replied that training taught them to 'talk to customers like they talk to you'.
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*Sigh* ntl "training" strikes again.
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Originally Posted by andyl
The only reason this godawful company still has my business is because I have two phone lines, TV and broadband through them and to change would involve a lot of hassle.
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No it wouldn't, it would probably just involve a call to BT to get your phone lines transferred (you wouldn't even have to speak to ntl about it
), & then "just" a phone call to cancel the rest of your services.
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Originally Posted by andyl
If I still had my BT lines I'd certainly be off like a shot with my broadband business.
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Nothing stopping you-why give your money to
any company that treats you like that?