Cable Forum - View Single Post - Sky Atlantic, Red button, Sports 3&4(HD), Sky 3D

mersey70 · 05-01-2011, 22:57

I think the OP, as a paying customer has every right to ask all of those questions, to be frank the tone is no better or worse than some of my dealings with VM's call centre staff. I probably wouldn't have typed in red but if that means they don't reply, which I am sure it dosen't, it really says a lot about VM. I thought VM love red anyway, they are always sending me garish emails plastered in red!

However Berkett's office are the only people at VM I have found to be fully competent in sorting things out so I have no doubt they will answer the email even if the OP, and us, don't like the answer.

The only real gripe I have is regarding Sky Arts HD as VM actually said it was coming soon, they never said the other channels were and it simply isn't good enough to still be waiting around 6 months later. They shouldn't say these things if they cannot deliver them in a timely fashion, or at least update people with a reason for the delay.

05-01-2011, 22:57	#19
mersey70 Inactive Join Date: Dec 2009 Location: Wirral Services: TV M, L BB, Sky+ HD Posts: 1,485	Re: Sky Atlantic, Red button, Sports 3&4(HD), Sky 3D I think the OP, as a paying customer has every right to ask all of those questions, to be frank the tone is no better or worse than some of my dealings with VM's call centre staff. I probably wouldn't have typed in red but if that means they don't reply, which I am sure it dosen't, it really says a lot about VM. I thought VM love red anyway, they are always sending me garish emails plastered in red! However Berkett's office are the only people at VM I have found to be fully competent in sorting things out so I have no doubt they will answer the email even if the OP, and us, don't like the answer. The only real gripe I have is regarding Sky Arts HD as VM actually said it was coming soon, they never said the other channels were and it simply isn't good enough to still be waiting around 6 months later. They shouldn't say these things if they cannot deliver them in a timely fashion, or at least update people with a reason for the delay.