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Stuart · 04-01-2011, 16:16

While Christmas may be the ideal time to introduce a new product for the customer, it's not ideal for VM purely purely because it's unlikely they'll have enough staff in to cope if there are problems. A large chunk of January is likely to be used up dealing with problems that have occurred with the existing infrastructure over Christmas.

I suspect ideally, Virgin would have liked to launch a couple of months before Christmas, as this would enable them to get any bugs out of the system, and enable them to have a big push for new customers at Christmas (in most industries, this is a peak sales time).

04-01-2011, 16:16	#673
Stuart - Join Date: Jun 2003 Location: Somewhere Services: Virgin for TV and Internet, BT for phone Posts: 26,546	Re: TiVo While Christmas may be the ideal time to introduce a new product for the customer, it's not ideal for VM purely purely because it's unlikely they'll have enough staff in to cope if there are problems. A large chunk of January is likely to be used up dealing with problems that have occurred with the existing infrastructure over Christmas. I suspect ideally, Virgin would have liked to launch a couple of months before Christmas, as this would enable them to get any bugs out of the system, and enable them to have a big push for new customers at Christmas (in most industries, this is a peak sales time).