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Originally Posted by Neil
I think they do. ?
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really??
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Originally Posted by kits
I have already realised NTL didn't really care for the long term customer. They could do a free month or half price month once you have been a customer for 2 years.
Even loyalty bonus points that you could save up and exchange for downloading music. Any loyalty bonuses would be lost if you was late paying. There are many ways to reward customers for their loyalty.
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maybe not. i see many of these too.
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Originally Posted by Neil
Because it's better from a business point of view to retain a customer than lose their business.
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agreed but if it screws up you cost model then why would you bother? These people are likely to be those that constantly complain, take up CS for no real reason. Im not saying they all do what im saying is how much does it cost to support a person that is in the frame of mind.
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Originally Posted by Neil
Do you work for ntl by any chance?
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No i dont but i do know how to negotiate a deal and its not be whinging and complaining. Maybe that why im an exisiting customer on a reduced rate
how did i do that? Well ask for a discount but offer to commit to another 12 months on the services that you have