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03-01-2011, 10:59

Does VM care about bad advice/information given by overseas call centres. In my case twice (not knowing when UK call centre comes on shift) the only way I could get a sensible answer was to ask the question on VM MyVirginMedia support forum?

Does VM care about customer satisfaction or is it an exercise in money saving!

03-01-2011, 10:59	#15
mhatter67 Guest Location: Luton Services: Big Kahuna, Phone XL, Boxnation Posts: n/a	Re: Tv loss Does VM care about bad advice/information given by overseas call centres. In my case twice (not knowing when UK call centre comes on shift) the only way I could get a sensible answer was to ask the question on VM MyVirginMedia support forum? Does VM care about customer satisfaction or is it an exercise in money saving!