Quote:
Originally Posted by sophiedoll
We lost our Ch4 the other night, my partner rang VM this afternoon and they ran her through a few things. Now we have nothing, all blocks and odd sounds on all channels. They now saying we HAVE to have an engineer out on wednesday, which is when we are both out at work. The nice lady on the phone from india told me she would charge us 20quid. What can we do to change this! She wouldnt even listen to us on the phone! Just silence! Im sooooo mad! I have tv xxl inet/ anytime tv. Im going to cancel it. Its ... madness ????
Ive been a lerker here for a while so thought a post would help.
I know I should ring UK call time which I will tomorrow but the nice indian lady said she would make sure we always got through to them??! is that even possible? Her name was Katie, so she said.
Partner rang cust services and they were very helpfull. Said if no one was in they could reduce the charge to £10! When I bloody said we wouldnt be in untill after work!!! Grrrr....
What the f... VM ????????????!!!! All she wanted was ch4 back at some point. Not a total loss of service and random charges. She will cancel!
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Hi sophiedoll. This, IMO, is *not* acceptable service from VM. While I can accept there is a delay for an engineer, I don't think they should charge you for the repair (although it's not my decision to make).
We do, however, have contacts within VM who can sort out problems. If you wish, send me your real name, account number, postal address and a contact telephone number and I will refer this case to them.
to the forum, BTW.