Cable Forum - View Single Post - AOL

gooner4life · 30-11-2004, 09:27

My friend signed up for AOL as it was pre-installed on a laptop he bought from PC World, he used the service once and phoned to cancel during the 30 day free trial, he got given a cancellation number, and thought that was that, he gets his quarterly bank statement today and AOL have taken 35 pounds from him.

So I call on his behalf (pretending to be him as he gets walked all over) they first refuse to give him his money back as they were providing an account to him even though they could see it had been signed into once, they then cancel the account and agree to credit his money back after 30 minutes on the phone and then proceed to offer us further services at a discounted rate or on free trials.

Where do these idiots get off?

30-11-2004, 09:27	#1
gooner4life Inactive Join Date: Dec 2003 Age: 45 Services: SkyQ 2TB - Multiroom x3, VM 350Mb cable broadband. Posts: 702	AOL - Grrrrrrr My friend signed up for AOL as it was pre-installed on a laptop he bought from PC World, he used the service once and phoned to cancel during the 30 day free trial, he got given a cancellation number, and thought that was that, he gets his quarterly bank statement today and AOL have taken 35 pounds from him. So I call on his behalf (pretending to be him as he gets walked all over) they first refuse to give him his money back as they were providing an account to him even though they could see it had been signed into once, they then cancel the account and agree to credit his money back after 30 minutes on the phone and then proceed to offer us further services at a discounted rate or on free trials. Where do these idiots get off?