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Originally Posted by gary_580
why dont people understand that discounts are a marketing ploy to get NEW customers in the hope that they will stay.
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I think they do.
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Originally Posted by gary_580
If you're prepared to go elsewhere after your contracted period has expired then your never going to be a long term customer so why should they bother offering you a free month etc
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Because it's better from a business point of view to
retain a customer than
lose their business.
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Originally Posted by gary_580
When you signed up you knew the price and what you were going to get in terms of services. If this hasnt been up to your expectations then walk, if your happy with the services then you should be happy about the price that you are paying. What would one months free BB actually do? well it would give you a short burst of "oh NTL are great syndrome" when in fact nothing has changed.
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It may equate to the fact that the market has changed in the last 12 months, & packages/prices have come down too-why should you pay "X" company £1000 per year for their product, when you can get the equivalent package for £800 per year elsewhere?
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Originally Posted by gary_580
My view is pay the money and shut up or walk.
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Do you work for ntl by any chance?