Thread: NTL Not interested in long standing customers
View Single Post
Old 30-11-2004, 10:22   #44
SMHarman
Inactive
 
Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
SMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronze
SMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronze
Re: NTL Not interested in long standing customers
Quote:
Originally Posted by Neil
So you only care about the people that are "locked in"?

That's a very short sighted point of view IMO, surely it would be better to offer a customer taking his £960.00 elsewhere some kind of incentive to stay?

No customers=no business.
The discount they offered me (a customer of about 4 years standing with two STBs and 1.5Mb CM (oh and that damned phone line) was free phone line rental for a year - just like new customers. But is was contingent on me locking into BB or DTV for another 12 months, so they have locked in my revenue stream by offering the discount.
SMHarman is offline   Reply With Quote