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Originally Posted by Mark B
Neil they do, there's a large programme of retention tools available, that is the company's policy and is indisputable because I used to do the job.
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Mark-with respect.....
You can't say "they do", because is it clear from the thread starter's post that
"they don't"!
The only point that I am trying to make is that
any company that lets nigh on £1000 per year's worth of business go that easily clearly doesn't give a you know what, & must have a very arrogant attitude towards it's customers.