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Originally Posted by Neil
So you only care about the people that are "locked in"?
That's a very short sighted point of view IMO, surely it would be better to offer a customer taking his £960.00 elsewhere some kind of incentive to stay? 
No customers=no business. |
Neil they do, there's a large programme of retention tools available, that is the company's policy and is indisputable because I used to do the job.