Quote:
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Originally Posted by orangebird
That's crap Neil - associates have to phone CS, the same as any customer does.  |
Not "crap" at all.
Yes they have to phone CS, but there is a vast difference between phoning as an external customer, & phoning when you have 'staff' flagged up on your account.
I know the difference-I experienced it myself 1st hand.
I'm not saying that's wrong
per se, it happens in every business, the point I was making was that the associated that posted wasn't making a fair comparison.