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Hornet · 30-12-2010, 18:08

I upgraded two mobile accounts about 4 months ago. VM are still trying to sort it now, both accounts still link to my old contracts and not the new ones! It has been a nightmare and they say their systems can't cope with contract changes!! Ask to speak to the VM tech team as they passed my issues to the web team who I now have direct contact with. They just can't get the old accounts replaced by the new ones, I am assured it will happen in the end!

30-12-2010, 18:08	#7
Hornet Inactive Join Date: Feb 2007 Posts: 371	Re: New Account Number I upgraded two mobile accounts about 4 months ago. VM are still trying to sort it now, both accounts still link to my old contracts and not the new ones! It has been a nightmare and they say their systems can't cope with contract changes!! Ask to speak to the VM tech team as they passed my issues to the web team who I now have direct contact with. They just can't get the old accounts replaced by the new ones, I am assured it will happen in the end!