Cable Forum - View Single Post

hurricaneuk1972 · 29-12-2010, 22:24

Hi All

Thanks for the great suggestions. I went into my local store and they just told me there was nothing they could do but they offered to let me call one of the UK call centres from the shop. I did this and again went round in circles as they weren't really willing to admit that I was missold a new contract but I was offered a cancellation without charge so I'm guessing they thought the problem was their end.

I had to wait until yesterday to speak to the cancellation team who were really fab, I may just be biased as they are based up the road. The end result is last months bill credited and they are sending out a jiffy bag to return the phone and then they will cancel the contract.

Many thanks
Kerri

29-12-2010, 22:24	#6
hurricaneuk1972 Inactive Join Date: Dec 2010 Posts: 3	Re: New Account Number Hi All Thanks for the great suggestions. I went into my local store and they just told me there was nothing they could do but they offered to let me call one of the UK call centres from the shop. I did this and again went round in circles as they weren't really willing to admit that I was missold a new contract but I was offered a cancellation without charge so I'm guessing they thought the problem was their end. I had to wait until yesterday to speak to the cancellation team who were really fab, I may just be biased as they are based up the road. The end result is last months bill credited and they are sending out a jiffy bag to return the phone and then they will cancel the contract. Many thanks Kerri