Cable Forum - View Single Post

devilincarnate · 26-12-2010, 21:39

The only thing that i think it could be is that you say that you have upgraded in store.

When i worked for O2 the store system was different to the main network of the system.
What you need to do is check all of the details on the paperwork that you got with the upgrade ( E.G all the number the details and also all the personal details )

If all the above is correct you will need to go back to the store and ask the person in the store to call the area manager ( as they have the number for them ) or to call in to helpdesk and they will be able to check all the details of the upgrade for you and the details of the name and number of the upgrade.

Sometimes they get confused about the name or number ( did you reicive a new sim card with the upgrade and if so have you tried the new sim card and noted the number )

26-12-2010, 21:39	#5
devilincarnate Still REIGNING Join Date: Jun 2009 Location: Hell Age: 49 Posts: 5,956	Re: New Account Number The only thing that i think it could be is that you say that you have upgraded in store. When i worked for O2 the store system was different to the main network of the system. What you need to do is check all of the details on the paperwork that you got with the upgrade ( E.G all the number the details and also all the personal details ) If all the above is correct you will need to go back to the store and ask the person in the store to call the area manager ( as they have the number for them ) or to call in to helpdesk and they will be able to check all the details of the upgrade for you and the details of the name and number of the upgrade. Sometimes they get confused about the name or number ( did you reicive a new sim card with the upgrade and if so have you tried the new sim card and noted the number )