[hurricaneuk1972]

Hi Toto

Thanks for your speedy reply. Nothing has changed, same name same address. I know Virgin Media change your account when you change your address so I wondered if Virgin Mobile had introduced something similar when you change package. That might sound like a long shot but I am trying to think of anything which would have made the change. I thought it was down to the salesman in the shop taking out a new contract instead as this time he had to verify me by charging and then refunding my Debit Card.

I'm still waiting for a manger to call me back after 3 days so I think I will pop back to the shop tomorrow.

Thanks again
Kerri