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indie1982 · 20-12-2010, 15:30

I understand your reluctance to call them when really you shouldn't have to but the people in retentions are incredibly helpful and you won't need to barter with them at all.

If you give them a call and just explain that you think you made the wrong decision on the TV package you currently have and that you would like to move to XL but also keep the original new customer offer I'm sure they'll be of help.

20-12-2010, 15:30	#7
indie1982 Inactive Join Date: Dec 2006 Services: M Phone, XL BB, XL TV and 2 SA V+ Posts: 238	Re: Unhappy over Virgin Service I understand your reluctance to call them when really you shouldn't have to but the people in retentions are incredibly helpful and you won't need to barter with them at all. If you give them a call and just explain that you think you made the wrong decision on the TV package you currently have and that you would like to move to XL but also keep the original new customer offer I'm sure they'll be of help.