[joglynne]

Originally Posted by ruaidhri

Thanks joglynne.

I'm not prepared to endlessly haggle and negotiate with staff whom at best are unobliging and at worst answer questions that I haven't asked for the sole purpose of increasing my payments. It won't take 28 days to decide if this continues, I may follow your advice but I don't need additional hassle and expense over something you stated "is a tad silly". Thanks again.

Just in case I misread you last post I would like to say that I do not consider your problem to be "a tad silly". It is VMs apparent stance that I find to be silly considering they will be the ones loosing out financially if they continue to refuse your request.