[joglynne]

This does seem a tad silly, VM will benefit from a customer paying a higher subscription in the long term but by taking this stance they risk loosing the cost of the work done so far it you cancel at this point. You may well be able to sort out a better solution if you talk to the retention team. I believe they have some discretionary powers to persuade customers to stay with VM.

It's 150 from your VM phone then option 2, and finally choose the Thinking of leaving us, option 2.