[ruaidhri]

Hi

Virgin Media installed Broadband, TV M+ and Telephone line on the 17/12//10 at a cost of £34.74 for the first six months and £44.49 after that with a one off cost of £49.00. I realised I should have chosen the XL TV package and rang Virgin the next day (18/12/10) to upgrade my service. I was informed that no changes could be made until the 20/12/10 and to contact them in regard to this issue. Essentially I want to Increase the TV package at a total cost of £37.99 for the first six months and £56.49 after that but I have been informed that if I change the package now I will have to pay the full £56.49 increasing to £65.00 after six months.

How could this possibly be fair? I could understand some ambiguity if I had let the matter last for a while but after one day I was looking to upgrade my package at a cost no more or no less than any other new customer. The staff were unaccommodating and in truth arrogant in stating that it was my fault, I would have to pay the full amount and lose the six month offer as a new customer. I have had enough of dealings with providers and considering I am not downgrading my services, I would like to pay the existing offer purporting to new customers.

Has anybody had any issues/ advice on this matter? I would be grateful of some advice and am aware that I have 28 days to decide If I am happy with their services, which at present am not. Thanks