Quote:
Originally Posted by Digital Fanatic
Liverpool (Albert Dock) is the original ex-Telewest (award winning I might add  ) faults centre. It operates a FMC (TV & Telco faults) and TSC (Broadband faults) quick-start team. Out of hours 999 Support.
It's also Virgin Media UK base for 2nd line Support (FMS) for Telephone (some DTV) and it also has the Outage Surveillance Team, who deal with outages on the network/platforms and also manage messaging systems and announcement for customers. |
Is it still award winning now it is Virgin Media? I know a lot of people in Liverpool seemed to have a good opinion of Telewest in the past, sadly not so much these days.