Quote:
Originally Posted by ahardie
I honestly don't think I have heard a cs agent with a Liverpool accent. So no disrespect meant. Is their team as large as the others?
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Liverpool (Albert Dock) is the original ex-Telewest (award winning I might add
) faults centre. It operates a FMC (TV & Telco faults) and TSC (Broadband faults) quick-start team. Out of hours 999 Support.
It's also Virgin Media UK base for 2nd line Support (FMS) for Telephone (some DTV) , 2nd line Broadband and it also has the Outage Surveillance Team, who deal with outages on the network/platforms and also manage messaging systems and announcement for customers.