Quote:
Originally Posted by fatassmichael
Its been a good box for the 3+ years we have had it without issues until today the hard disc has died, R.I.P SA Box.
On a side note, why do the offshore call centres make it difficult, 45 mins on the phone with him asking me to try the fix it assistant, if he had listned to me , i had told him i had already ran it to reactivate the v+ service!
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I was advised by (I assume) by a UK call centre adviser to run the fix it assistant to fix a dodgy LCD display on my V+, of course it didn't work as I was advised it wouldn't by people in the know on here.
I also had to call up again on the occasions I upgraded to 20mb and when I added Sky Sports, both requests were not completed properly by (again I assume) UK call centre staff.
I guess I am saying I have had good and bad service from staff wherever they are based but accept that sometimes it can be difficult to understand accents but I know people who have a hard time understanding merseyside or scottish accents too.
I have a 3 mobile phone, a lot of their call centres are based in India and in my experience they have been excellent, really good in fact.