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Originally Posted by Ignitionnet
You've a 384kbps upstream, interesting especially considering you're on 20Mbps as I remember rightly.
Reboot it again, see if it comes back on the proper tier.
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I have this in my modem config pages
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Upstream Symbol Rate : 5120 Ksym/sec
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But my Upstream config is this which is the 2Mb upload.
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Maximum Upstream Data Rate : 2080000
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So what does the Upstream Symbol rate actually mean.