Id agree with you, but my speedtests are always near the 10meg I should have.
I have loads of stalled web pages, missing images and general slowdowns. I cant say anything to VM though as they will look at the utilisation and say its all OK. I may give the CEO office a call though as things are definitely getting worse.
My other option is a equally dodgy ADSL line (sub 4Mb if i'm lucky) that took me 2 years of BT faults visits to get me up to this speed from 2.5Mb, god only knows what has happened to the line in the mean time.
Latest Ping test
TBB ping test (dosent look that bad)
