Thread: AOL Problems
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Old 12-12-2010, 16:45   #3
Welshchris
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Join Date: Dec 2007
Location: Wales UK
Age: 44
Services: 50mb Cable, L TV and Phone XL.
Posts: 3,480
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Re: AOL Problems

This is still ongoing....

1. The PC was tested at my place on my internet connection for over 24hrs and no drops what so ever.
2. The Router internet light on the Dlink router changes from green to red.
3. When the drop occurs if you go into the Network and Sharing Center the connection remains between the PC and router yet between router and internet a red cross appears.
4. I installed a seperate PCI Ethernet Card just incase it was some kind of driver or compatibilty issue just a standard Realtek 8139D chipset thats been in my PC for over a month on VM 50mb with no problems, within 15 mins there it dropped.

I have tried such things as..
1. Removing the ring wire..
2. Changing all filters and RJ11 cable.
3. Trying it in the BT Test Port

AOL have been of little help support wise by giving such rediculous attemps at support such as..
1. It could be ur PSU frequency interfearing with the ADSL even though router is on a different floor.
2. Perform a defrag this maybe the cause of the drops ([censored]?)
3. AOL 9.5 is causing it because its an american version which is rubbish for two reasons, not only does it still drop out when ur not using the AOL software but the router internet light turns red when PC isnt even switched on.
4. The account password their end didnt match the one they had and this was the cause which wasnt after all..

The drops happen at all times of the day but mostly after around 4pm ish
Here are his current levels..

ppoe/ppoa
sync rate 10007
up 923

vpi/vci

snr down margin 9.6
up 11.7

attenuation 36.1 down
up 19.4

pvc-0 virtual circuit adsl modulation adsl 2+ annex_a
rs correctable errors down 10899
up 62484

rs uncorrectable errors
down 20
up 62101

hec errors
down 112
up 0

Anyone have any ideas?
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