Cable Forum - View Single Post - What happend to "WE TREAT EVERYON THE SAME"

Exorcist74 · 11-12-2010, 19:47

I have been with NTL from the very beginning, I have tv,BB and phone line with them, Last week I thought Id ring and ask for a normal second tv box for the bedroom, all the cable and power is there ready.......
I was told that a engineer would have to come out and install the new box at a cost of £40 installation (no installation needed) and a £10 per month for the extra box, what excellent customer relationship they have.... NOT.
So I told them no way am I paying £40, So Im off to get a free-view box instead, what a rip off.
If I was a new customer I'd get free installation...

11-12-2010, 19:47	#1
Exorcist74 Inactive Join Date: Dec 2005 Location: Swansea Services: 60Mb cable and basic package Posts: 128	What happend to "WE TREAT EVERYON THE SAME" I have been with NTL from the very beginning, I have tv,BB and phone line with them, Last week I thought Id ring and ask for a normal second tv box for the bedroom, all the cable and power is there ready....... I was told that a engineer would have to come out and install the new box at a cost of £40 installation (no installation needed) and a £10 per month for the extra box, what excellent customer relationship they have.... NOT. So I told them no way am I paying £40, So Im off to get a free-view box instead, what a rip off. If I was a new customer I'd get free installation...