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Old 10-12-2010, 15:55   #93
LSainsbury
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Location: Near Hungerford, West Berkshire
Services: TV: Sky HD, Landline: BT, Mobile: Orange, Internet: Quite Slow!
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Re: Be aware of ebuyer.com

Quote:
Originally Posted by Kymmy View Post
First issue I've ever had with ebuyer products..

Ordered a couple of Dimms, both came within 3 days but the system was unstable with both of them in dual channel mode. Dropped it down to single channel with a single dimm for test.. One passed Memtest OK, the other had loads of errors..

RMA request went in online last night, had to call tech support this morning to get the RMA validated, was in the phone queue for 30 seconds, the tech engineer was polite, listed exactly to what I said and agreed wiht the request instantly. Email with RMA number and details was through within 2 minutes and hopefully it should be replaced within 3-5 days..

Now that's a whole lot better than some companies I could mention!!!
You were on hold for 30 seconds? That's terrible. They should be shot at dawn. Was it an Indian call centre? (I'm sure Gary will be along shortly to tell us) and you should write to the Daily Mail - but I doubt they would publish good news.

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