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Re: NTL Not interested in long standing customers
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Originally Posted by ianathuth
Having read through this thread a couple of points spring to mind:
Pricing of any companies products is based upon a model and prices would have to increase if deviation from the model became widespread.
If a company is to invest in improving its products it will not have the cash to do so if it is constantly giving it back to customers as rewards or bribes.
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Another thing that comes to mind is that these new customer offers are for people that will then be locked in a 12 month contract. Existing (long term) customers can leave whenever they want. To me it seems silly to expect that an existing customer can get the same discount as someone who will have to stay with the company for another year.
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