Quote:
Originally Posted by Masque
As you have not rang up with a fault or followed the advice given with regards to your supposed fault I rather doubt that you will get very far with any litigation as the company does require you to contact them and sitting back and expecting them to realise the is a fault is farcical to say the least.
Any email they replied to would have advised you to call in regarding the fault.
|
I have contacted them twice by official web site report form and received official referenced acknowlegements on both occassions. This is resulted in one reply email (note no communication to the mobile phone number quoted in both fault reports)which told me that was phone was perfectly OK ( I am a liar) but to reply if I still was not happy. A reply to this and further emails requested information as to when I was going to get a service visit has resulted in silence.
Yes I am serious about County Court Action. I have learnt the hard way the firms will take your money and make promises but kick you in the teeth when it suits them and will take customers to Court at the drop a hat. Well, now so do I and my emails are plenty of evidence and I have not lost a default summons yet. I do not expect this to be the first.