Quote:
Originally Posted by RobboEdin
Are you actually knowledgeable about what is involved in installing the new box?
Perhaps the dedicated internet connection which the box has will need balancing with the customer's existing broadband connection.
Perhaps the signal levels are completely different on this new box.
Perhaps........
Perhaps you are wrong to assume that it is simply replacing wires (and hoping it works).
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In my area boxes should be set to 0 to -10db but if these new boxes are using qam256 they should be set at -3 to +7 so sounds like your maybe on to something there regarding the modem