Quote:
Originally Posted by tweedie
Pretty stupid the install fee for existing customers. Waste of everyones time to unplug a few wires
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Are you actually knowledgeable about what is involved in installing the new box?
Perhaps the dedicated internet connection which the box has will need balancing with the customer's existing broadband connection.
Perhaps the signal levels are completely different on this new box.
Perhaps........
Perhaps you are wrong to assume that it is simply replacing wires (and hoping it works).