Quote:
Originally Posted by Mr_Moo
So go to SKY and pay for them to come out when your box breaks, because you own it. Or you drop your remote, or.... Etc.
Call faults and tell them about your box. I had mine replaced this morning due to it being irregularly unresponsive. No questions asked.
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I will - I was with Sky before and it broke outside of the 12 month warranty.
They came and fixed it soon enough when I said I was cancelling.
Its all very well saying that's not guaranteed, but who in their right mind is going to pay £60p/m for services you can't use because the supplied equipment fails. It's hardly rocket science that they should repair/replace, because they lose the £60p/m revenue otherwise.
I'm sick of contacting Virgin only for them to say "if it is OK when the engineer comes out you will be charged for the call-out", and "they will only replace it with what the engineer has with him". What's the point in me wasting a day for them to come out and replace with the same equipment, or worse still charge me for the privilege?