Cable Forum - View Single Post - Virgin V+ Box: Scientific Atlanta on New Install

chrispking · 27-11-2010, 23:36

Hi

I got Virgin Media only yesterday...TV - L, BB - XXL & Phone XL.

Virgin V+ HD Box

When the engineer showed me the V+ HD box, I asked was it new as it clearly looked old & a bit dirty. I left it at that but didn't think for one minute that it was new. I spent a few hours setting everything up. Focused on setting my broadband up first.

Last night settled down to try out the TV. The first thing I noticed was how slow it was compared to my BT Vision box. It hangs when navigating through the menus & is very unresponsive.

I've had a closer look at the box & not only is it not new..it actually looks really dated..& not like the photo on the web site. OK...so I have the Scientific Atlanta box. Not happy about it as it looks like it's been around for years & the Samsung box came out in March 2009!

1) Can I get this changed straight away as it's so slow..& not what I thought I was buying?

2) What are the key differences between the Scientific Atlanta & Samsung? Should I request the Samsung?

Interested to know also if any other new customers have received this old box on a recent new install.

Thanks in advance.

27-11-2010, 23:36	#1
chrispking Inactive Join Date: Nov 2010 Posts: 4	Virgin V+ Box: Scientific Atlanta on New Install Hi I got Virgin Media only yesterday...TV - L, BB - XXL & Phone XL. Virgin V+ HD Box When the engineer showed me the V+ HD box, I asked was it new as it clearly looked old & a bit dirty. I left it at that but didn't think for one minute that it was new. I spent a few hours setting everything up. Focused on setting my broadband up first. Last night settled down to try out the TV. The first thing I noticed was how slow it was compared to my BT Vision box. It hangs when navigating through the menus & is very unresponsive. I've had a closer look at the box & not only is it not new..it actually looks really dated..& not like the photo on the web site. OK...so I have the Scientific Atlanta box. Not happy about it as it looks like it's been around for years & the Samsung box came out in March 2009! 1) Can I get this changed straight away as it's so slow..& not what I thought I was buying? 2) What are the key differences between the Scientific Atlanta & Samsung? Should I request the Samsung? Interested to know also if any other new customers have received this old box on a recent new install. Thanks in advance.