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Originally Posted by Mark B
For my part, on the odd occasions I have to have anything done on my account, I phone up through the normal channels from home, this is interesting to see how it gets dealt with.
I realise my account is flagged as staff, but you'd be surprised how many people miss that.
When I moved house recently, I didn't tell the installer who came that I was staff, because I wanted to see how it went, and it was all done very well.
Not everyone who uses ntl has a bad experience. I do get to see both sioes in my job.
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What annoys me is that the customer i was with this morning knew and expected me to remove spyware that had been loaded on his machine when he installed Kazza. He had reported the fault as no BB to get someone out. I told him that it was not my job and that he could be billed for the call out as it is his equipment that was at fault. He then said if i did bill him he would just leave. Then i was asked about the latest offer that his friend had received when joining NTL. He said i want that. When i told him i was just a engineer and that i could not give him that offer i was asked to leave. I received a call later to say he had complained about my "attitude".
