Quote:
Originally Posted by chill_fm
been 2 weeks now since i change my services and i have not received the router for when i upgraded to 20 meg from 10;
I just received a letter this morning informing of my new contract installation date 18th nov this is 27th:
why was this sent an were is the router?
i phone them on wed 24th, to find a reason the girl said it was never order (what a suppraise) meaning i wasn't to get 1;
as i do no its going 2 take another 3. to 5 days expected by tuesday 30th,
again i wont hold my breath for it to arrive as this is a private courier who sending it: i am not in most days so i am going miss it being sent to me;
not very happy with this
been with ntl/virgin for 10 years
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The router will be delivered by YODEL ( formerly HDNL ) and the will be a tracking number on your account that an agent can give you which will tell what is happening with your parcel and gives you the option to reschedule if required.