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Originally Posted by dellwear
To be fair when I called them over an issue on my Nan's upgrade copy (XP)they were excellent, in fact one of the best companies I've dealt with over the phone. Knowledgeable, helpful and polite. Oh and they didn't cut me off. 
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I have only had to call them twice the first time it was to activate my copy of XP (Because I'd made too many changes

) They grilled me for 10 mins before they'd give me the code!!!
The second time was for someone else and they were very helpful and clever
Give them a call - it can't hurt. As long as you don't have an OEM or dodgy version of XP that is