Cable Forum - View Single Post - NTL Not interested in long standing customers

scrotnig · 29-11-2004, 23:33

For my part, on the odd occasions I have to have anything done on my account, I phone up through the normal channels from home, this is interesting to see how it gets dealt with.

I realise my account is flagged as staff, but you'd be surprised how many people miss that.

When I moved house recently, I didn't tell the installer who came that I was staff, because I wanted to see how it went, and it was all done very well.

Not everyone who uses ntl has a bad experience. I do get to see both sides in my job.

29-11-2004, 23:33	#30
scrotnig Inactive Join Date: Jun 2003 Posts: 2,499	Re: NTL Not interested in long standing customers For my part, on the odd occasions I have to have anything done on my account, I phone up through the normal channels from home, this is interesting to see how it gets dealt with. I realise my account is flagged as staff, but you'd be surprised how many people miss that. When I moved house recently, I didn't tell the installer who came that I was staff, because I wanted to see how it went, and it was all done very well. Not everyone who uses ntl has a bad experience. I do get to see both sides in my job.