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The last thing we did was to install 'Personas' on it would that have caused it to stop working if something was corrupted in the process?
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yes, that could be it, if extensions go wrong they can cause problems, try running firefox in safe mode from the start menu so it doesn't use add ons.
failing that rename the firefox profile directory
c:\documents and setting\user name\application data\mozilla\firefox\profiles\
c:\documents and setting\user name\application data\mozillafirefox\Xprofiles\
and see if it works you should then be able to import bookmarks etc from the correct sub dir of the XMozilla folder
http://kb.mozillazine.org/Profile_folder