Cable Forum - View Single Post - Slow startup on some channels

Aragorn · 18-11-2010, 13:47

I have an old Samsung STB which does the job OK mostly.
Recently though when it is first switched on (from standby) it take several minutes before some channels appear.
ie If we turn it on and it was previous on BBC 1 or 2 that will show immediately but if we then change to Dave or CBeebies (as examples) we just get a black screen, sometimes with 'blocky' audio, for a few minutes. Eventually it will start working but toddlers are not known for patience.
Is this a symtom of a faulty box or is it more likely a signal problem?
If the box is faulty and needs replacing, are Samsungs replaced like for like or can we request an HD 'Ready' VBox?

18-11-2010, 13:47	#1
Aragorn Inactive Join Date: Apr 2004 Location: Minas Tirith, Gondor Age: 60 Posts: 3,458	Slow startup on some channels - box fault? I have an old Samsung STB which does the job OK mostly. Recently though when it is first switched on (from standby) it take several minutes before some channels appear. ie If we turn it on and it was previous on BBC 1 or 2 that will show immediately but if we then change to Dave or CBeebies (as examples) we just get a black screen, sometimes with 'blocky' audio, for a few minutes. Eventually it will start working but toddlers are not known for patience. Is this a symtom of a faulty box or is it more likely a signal problem? If the box is faulty and needs replacing, are Samsungs replaced like for like or can we request an HD 'Ready' VBox?