Thank you all very much for your replies. Don't think she would be able to do a clean install as she has no disks. But now that I know that all the Downloaded progs/Temp Internet files/Temp files/etc (of which there are numerous) displayed in Disk Cleanup, are safe to delete I will suggest to her that that would be the way I would tackle her problem. She already knows how to defrag. I may also suggest she also downloads Eusing Free Registry Cleaner. Any further tips?
