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Originally Posted by newlyn70
I wish you lot would cut ntl some slack after all they are a "for profit" company, I know they are no angels but why shold they give you some money off or 1/2 price etc if you do not like it go else where, that was one reason I came to ntl they were (and still are) the cheapest. I have had no faults/problems from them for over 4 years.
And yes I do work for them but if they did not come up to scratch I would go else where.
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If you work them though you will know that in actual fact the company would NEVER say 'go elsewhere', if they said then that's exactly what people would do.
The London & North unit has a set of 'values' by which all staff should adhere. They sound cheesey but if we actually use them and work by them, then the desired standard of service can be achieved.
My new department puts a LOT of emphasis on these values....to the point where annual pay rises and bonuses can be lost if you can't prove you work by them.