I have a Samsung box too so what are these instructions? My box tells me to press * but there is no * button. My remote has silver logo so how do i get an engraved one

---------- Post added at 17:36 ---------- Previous post was at 17:20 ----------
Ok found the guide
http://www.cableforum.co.uk/board/10...855-v-faq.html which led me here
http://help.virginmedia.com/system/s...YPE=#types_7-8 and 8 looks like mine?
but my TV doesn't say anything when i try and use volume, i'm sure it used to give the error that OP mentions above.
I get the red light blinking after Vol+ & mute but after that nothing