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Originally Posted by Mark B
If that was customer services, they have no power to offer deals and should have transferred to retentions as the customer was thinking of leaving.
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But they didn't......
Quote:
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Originally Posted by Mark B
If that was actually a retentions advisor, they want reporting frankly.
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Either way, it's a darn poor show from ntl wouldn't you agree?
That person was willing to let 12 x £80.00 per month (£960.0 0 per year) just walk away.
Now either that person is a muppet, or ntl have offered her little or no training in dealing with this incident.
Again-an ntl customer gets treated abysmally by a faceless muppet.
<mumbles>No accountability</mumbles>