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Originally Posted by Neil
I'm not necessarily interested in rewarding existing customers TBH-If you are getting a good service/product in return for your ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£ÃƒÆ ’‚£, then you don't really have much to complain about.
If on the other hand, you feel that you are paying too much when you could easily get a better deal for less ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£ÃƒÆ ’‚£ elsewhere, then I think any company would be bonkers to let you walk away (but this is ntl we're talking about  ) |
That's the whole point...if you TELL ntl you are thinking of leaving for a better deal elsewhere, they will in most cases do their best to offer you something. It depends on the individual circumstances though, many customers are already on good deals and just want a second deal on top...this can't be done, and rightly so.
The whole retentions strategy has been regionalised in recent years so different things happened in different areas. One of the consequences of my job getting flushed down the toilet is that there will be a central, consistent strategy across the two sites that will manage retentions from the new year onwards.